Privacy Policy

Last updated on August 12th, 2023

This Privacy Policy describes the information we collect and process to allow Action Energy Market to serve our users. It also covers the choices you, the user, have with regards to that information.
(In this policy, ‘us’ and ‘our’ refer to Action Energy Market. ‘You’ and ‘your’ refer to the user.)

What kinds of information do we collect?

We collect contact information and other personal information from you so that we can reach out to you with opportunities to deploy clean energy solutions, alert you to new developments, and associate you with your organization. This information includes:

•  Name
•  Email address
•  Phone Number
•  Business/Organization
•  IP Address
•  Browser Model
•  Operating System

We collect the information that you input to the platform so that we can personalize your experience. This includes:

•  Data you upload to draft a RFP
•  RFP(s) of interest
•  Load data that you upload
•  Data that you save in the Action Energy Market templates
•  Any other data you store in the Action Energy Market platform

We track your usage of the platform, for billing purposes and to inform our product development. This includes:

•  Searches
•  Amount of offers submitted

How do we collect this information?

We collect your contact information when you directly input it to the Platform. We collect your IP address, browser model, and operating system automatically when you access our site. The rest of the information you input to the site through the flow of using the product.

How do we use this information?

Regarding Providers, we use the information you provide us to personalize your experience on the platform. We also use it in your offer templates, pre-filling some of the offer fields. 

Regarding Buyers, we use the information you provide us by going through the user flow in order to match you with companies that provide clean energy solutions, which requires us to share your organization and some of your preferences with those companies. We will ask your permission before sharing your name, email address, and/or phone number.

For both groups of users, we use your data as the basis of your account on the Action Energy Market platform. You will have access to your account information through the platform. You will be able to view and update this information. Today, if you wish to delete all your data permanently from the Action Energy Market platform, please contact us directly.

Action Energy Market may use your email address, organization, account type, and name to alert you to new Action Energy Market features. We are expressly allowed to send you these types of electronic communications, though we will always strive to make them relevant, interesting, infrequent, and brief. We may also use your information in aggregate for internal analyses of the geographic, industry landscape or project pricing data of our user base.

Action Energy Market may use your data to evaluate and improve internal algorithms. For example, expressed interests in products may one day serve as training data for a model that predicts customer appetite for different clean energy solutions. We may use data that you provide to train estimation models, which produce results that other users can see. We may use data that you provide to produce in aggregate market price information or other market data.

Action Energy Market uses your IP address, browser model, and operating system in order to learn how to optimize our products to our users and for our own security monitoring, to protect ourselves from malicious actors.

How do we secure your information?

Action Energy Market takes security of data very seriously. We store your personal information in a cloud-hosted database that is only accessible from the Action Energy Market infrastructure. This database is protected using industry-standard encryption-at-rest technologies, including AES256, and all data is transmitted to our servers securely using SSL/TLS certificates.

How do we share your information with third parties?

Regarding Providers, we do not currently have any features through which we will expose any of your information to other users. When you submit an offer, you will be asked to approve the sharing of any information you have included in your offer to the Buyer. We may introduce features that make your presence on the platform known in the future, in which case we will notify you of that change.

Regarding Buyers, as stated above, we share your business/organization profile, any information you have provided and have approved to be part of your RFP, and any products that you express interest in with third party clean energy companies so that they can provide clean energy product offerings to you. Before a RFP is published, we will ask for your approval on any information that the Providers will have access to. We are not sharing your name, email address, and/or phone number with Providers unless you instruct us to.

How do we use cookies?

We use cookies to track your session so that your data will persist if you refresh the page or navigate away and come back.

How long do we retain information?

Given that the energy system is constantly changing, and new products are continually being brought to market, clean energy opportunities may arise for you at some point in the future. As such, Action Energy Market retains user data in perpetuity until you ask that Action Energy Market delete it.

How will we notify you of changes to this policy?

If we choose to modify this policy, we’ll notify you beforehand and give you the opportunity to review the revised policy before deciding whether to opt into it or not.

How can users control their information that we have stored?

You can email at any time in order to:

•  Request a record of all information we have stored pertaining to you
•  Correct any errors in our data pertaining to you
•  Ask that all data pertaining to you be deleted

You can expect us to carry out any of these actions that you request in a timely manner.